James H. Killian releases customer-driven leadership book

James H. Killian, Ph.D., has released Obsessed: Cultivating the Customer-Driven Leader in eBook, paperback and hardcover formats through Amazon and other booksellers. The book argues that leadership behavior, employee experience and customer experience are tightly linked, and offers a framework leaders can use to assess that relationship.

Why it matters: - Obsessed targets executives, people leaders and customer-experience professionals who want a clearer link between leadership choices and customer outcomes. - The book frames customer experience as an organizational issue shaped by leadership behavior, not just frontline execution. - Readers also get an online assessment and a practical playbook tied to the book’s framework.

What happened: - James H. Killian, Ph.D., announced the release of Obsessed: Cultivating the Customer-Driven Leader. - The book is now available in eBook, paperback and hardcover formats through Amazon and other booksellers. - The release follows an earlier prepublication announcement.

The details: - The book draws on behavioral science, company case studies and interviews with leadership and experience-management professionals. - Obsessed examines how leadership decisions influence employees’ ability to deliver on customer commitments. - The framework introduces four leadership archetypes: Customer-Avoidant, Customer-Tolerant, Customer-Centric and Customer-Driven. - The book explores policies and incentives that affect customer relationships. - It also looks at links between employee experience and customer outcomes. - The book covers how organizations use customer feedback in business decisions. - Featured contributors include Bruce Temkin, Robert T. Hogan, Rob Markey, Shep Hyken and Annette Franz. - Lou Carbone wrote the foreword. - Killian positions the book for leaders looking to strengthen culture, trust and growth through customer-focused management. - The book is available under the full title Obsessed: Cultivating the Customer-Driven Leader or by title, author or ISBN through major online and independent bookstores. - The ISBNs are 979-8901023013 for eBook, 979-8901022993 for paperback and 979-8901023006 for hardcover.

Between the lines: - Bruce Temkin said the book addresses the gap between leadership intent and what employees and customers actually experience. - The message reflects a broader management trend: customer experience is increasingly being treated as a leadership system issue, not a standalone service function. - Killian’s background in behavioral science and experience work suggests the book is built to translate research into operating guidance.

What's next: - Readers can search for the book on Amazon and other booksellers using the title, author name or ISBN. - James H. Killian is also available for media, speaking and organizational inquiries at jkillian@the-customer-driven-leader.com. - The book’s companion assessment and playbook may drive follow-on adoption among leadership teams and customer-experience practitioners.

The bottom line: - Obsessed aims to give leaders a practical model for connecting internal management decisions to the customer experience.